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Shipping Policy

Pre-Order Commitment

At Wool & Oak, we deeply value our customers who opt for pre-ordering. We are committed to providing accurate delivery estimates for all pre-ordered items and make every effort to adhere to these timelines.

Should there be any unexpected delays in shipping your pre-order, we guarantee prompt communication. Similarly, if your order is ready ahead of schedule, we will be excited to share this good news with you.

We prioritize transparency and customer communication. For any pre-order updates, please feel free to contact us at support@woolandoak.com. Our support team is eager to provide timely and professional assistance.

Important for International Customers

International customers bear any local customs duties/taxes/fees. Wool & Oak is not liable for these charges. Unclaimed or returned merchandise may incur deductions for return costs.

U.S. Shipping Policy

Enjoy complimentary shipping and returns within the U.S. for in-stock items only. Pre-orders are excluded.

After order verification, processing may take up to two days, excluding weekends and holidays.

Standard Shipping covers the 48 contiguous United States. Orders to Hawaii, Alaska, APO/FPO, PO Boxes, and US Territories ship via USPS Priority Mail. You'll receive a shipping notification with carrier details and tracking options.

U.S. Shipping Rates & Delivery (Excluding HI & AK)

Delivery times are estimates and cannot be guaranteed. For specific deadlines, order at your own risk.

International Shipping 

International shipping costs vary and are based on real-time carrier rates.

Delivery Estimates For In-Stock Items Only (Excluding Pre-orders)

  • 3-5 weeks: Mexico, U.K., Europe, Canada
  • 3-4 weeks: Asia, Australia, Russia
  • U.S. holiday shipping may add 6-10 business days

Please note, delivery times are estimates. Wool & Oak is not responsible for duties, taxes, or other fees for international shipping.

Pre-order Item Shipping

Items marked “Pre order only” will ship according to the date noted in their description. For queries, contact us at support@woolandoak.com.